Frequently Asked Questions
Everything you need to know about your Gozney oven and delivery.
What is the standard shipping timeframe for Gozney ovens?
Orders are typically processed within 1-2 business days. Delivery usually takes between 3 to 7 business days depending on your location and the size of the oven.
Do Gozney ovens come with a warranty?
Yes, all our ovens come with a standard 1-year warranty. However, if you register your product within 60 days of purchase, we offer an extended 5-year warranty on the core components.
Can I use my Gozney oven indoors?
The Roccbox and Dome are designed primarily for outdoor use. They must only be used indoors if they are installed under a professional-grade extraction hood that meets local building codes and ventilation standards.
What is your return policy?
We offer a 30-day return policy for unused products in their original packaging. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
Which fuel types do Gozney ovens support?
We offer both single-fuel (Gas) and dual-fuel (Wood and Gas) models. Please check the specific product specifications of your chosen model to confirm its fuel compatibility.
How do I clean the stone floor of my oven?
The best way to clean the stone is through pyrolytic cleaning. Simply run the oven at its highest temperature for 30 minutes to burn off any food residue, then brush away the ash once cooled.